Last Updated: June 2026

At DaVinci Resolve, customer satisfaction is important to us. Please read this Refund and Returns Policy carefully before purchasing any product or service from our website.

By completing a purchase, you acknowledge and agree to the terms outlined below.

1. Digital Products

All products sold on ResolveDaVinci.com are digital products, including software licenses, activation services, and downloadable content. No physical items are shipped.

Due to the nature of digital goods, refunds are subject to the conditions described in this policy.

2. Eligible Refund Requests

A refund may be granted under the following circumstances:

• You were charged multiple times for the same order.
• You purchased the wrong product and have not received or activated the license.
• The product cannot be delivered due to an issue on our side.
• We are unable to provide the purchased software or activation service.
• A verified technical issue prevents activation and our support team cannot resolve the problem within a reasonable timeframe.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• The software license has already been delivered.
• The activation key or license has been successfully used or activated.
• You change your mind after delivery.
• You no longer need the software.
• Your computer does not meet the required system specifications.
• You experience difficulties using the software after successful activation.
• You purchased the wrong operating system version despite the product description clearly indicating compatibility.
• You refuse technical assistance offered by our support team.
• You request a refund because you found another product or changed your project requirements.

Because software licenses are digital and can be permanently consumed upon delivery or activation, completed deliveries are considered final.

4. Activation Assistance

If you experience installation or activation problems, our support team will make reasonable efforts to help you resolve the issue.

Customers are encouraged to contact support before requesting a refund, as most technical issues can be solved quickly through troubleshooting.

5. Incorrect Purchases

If you accidentally purchase the wrong product, please contact us before the license is delivered or activated.

Once a license has been issued or activated, exchanges or refunds may no longer be possible.

6. Chargebacks and Payment Disputes

If a customer initiates a chargeback or payment dispute without first contacting our support team, we reserve the right to provide all relevant documentation to the payment provider, including:

• Order confirmation
• Delivery records
• License issuance records
• Customer communications
• Activation logs where applicable
• Technical support history

Fraudulent or abusive chargebacks may result in suspension of future purchases or services.

7. Processing Time

If a refund is approved, processing times may vary depending on the payment provider or financial institution.

Most approved refunds are processed within 5 to 10 business days, although some providers may require additional time.

8. License Delivery

Software licenses are generally delivered electronically via email after payment verification.

Customers are responsible for providing a valid email address and checking spam or junk folders if delivery appears delayed.

9. Support Commitment

Our goal is to ensure every customer receives a working product and the assistance necessary for installation and activation.

Before requesting a refund, we strongly encourage customers to contact our support team so we can resolve any issues as quickly as possible.

10. Policy Changes

ResolveDaVinci.com reserves the right to modify this Refund and Returns Policy at any time without prior notice.

Any updates become effective immediately upon publication on this page.

Contact Us

If you have questions regarding this Refund and Returns Policy or need assistance with your order, please contact us:

ResolveDaVinci

Website: https://resolvedavinci.com

Email: support@resolvedavinci.com

Address:
180 Bank Street
South Melbourne, VIC 3205
Victoria, Australia

Phone: +61 3 9682 4770

Our support team will be happy to assist you with any questions regarding purchases, delivery, installation, activation, or refund eligibility.